Tag Archives: filerview

Unified of the Beholder???

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Apart from “The Cloud”, “Unified Storage” is the other big buzzword in the storage industry of late.  But what exactly is Unified Storage?

Mirriam-Webster defines unify as “to make into a unit or coherent whole

So how does this apply to storage systems?  If you look at marketing messages by EMC, NetApp, and other vendors you’ll find that they all use the term in different ways in order to fit nicely with the products they have.  Based on what I see, there are generally two different approaches.

Single HW/SW Stack Approach:

Some vendors want you to believe that the only way it can be called Unified Storage is if the same physical box and software stack provides all protocols and features, even if management of the single system is not perfectly cohesive.

NetApp’s FAS storage systems are an example of this strategy.  A single filer provides all services whether SAN or NAS, IP or FiberChannel.  However, a single HA cluster is actually managed as two separate systems, each cluster node is managed independently using independent FilerView instances and there are separate tools (NetApp System Manager, Operations Manager, Provisioning Manager, Protection Manager) that can bring all of the filer heads into one view.  Disks are captive to a specific filer head in a cluster and moving disks and/or volumes between filer heads is not seamless.

Single Point of Management Approach:

Others approach it more holistically and figure that as long as the customer manages it as a single system, it qualifies as “Unified”, even if there may be disparate hardware and software components providing the different services.  After all, once it’s installed you don’t really go in the datacenter to physically look at the hardware very often.

EMC’s Unified Storage (which is a combination of Celerra NAS and Clariion Block storage systems) is an example of this.  In a best-of-breed approach, EMC allows the Clariion backend to do what it does best, block storage via FC or IP, while the Celerra, which is purpose built for NAS, provides CIFS/NFS services while leveraging the disk capacity, processors, cache, and other features of the Clariion as a kind of offload engine.  Regardless of which services you use, all parts of the solution are managed from a single Unisphere instance, including other Clariions and/or Celerras in the environment.  Unisphere launches from any Clariion or Celerra management port, and regardless of which device you launch it from, all systems are manageable together.

Which approach is better?

I see advantages and disadvantages to both approaches, as a former admin of both NetApp and EMC storage, I feel that while NetApp’s hardware and software stack is unified, their management stack is decidedly un-unified.  EMC’s Unified storage is physically “integrated” to work together as a system, but the unifying feature is the management infrastructure built-in with Unisphere.

There are other advantages to EMCs approach as well.  For example, if a particular workload seems to hammer the CPUs on the NAS but the backend is not a bottleneck, more Celerra datamovers can be added to take advantage of the same backend disks and improve front end performance.  Likewise, the backend can be augmented as needed to improve performance, increase capacity, etc without having to scale up the front end NAS head.  With the NetApp approach, if your CPU or cache is stressed, you need to deploy more FAS systems (in pairs for HA) along with any required disks for that new system to store data.

Both approaches work, and both have their merits, but what do customers really want?

In my opinion, most customers don’t really care *how* the hardware works, so long as it DOES WORK, and is easy to manage.  In the grand scheme of things, if I, as an admin, can provision, replicate, snapshot, and clone storage across my entire environment, regardless of protocol,  from a “single pane of glass”, that is a strong positive.

EMC Unisphere makes it easy to do just that and it launches right from the array with no separate installation or servers required.  Unisphere can authenticate against Active Directory or LDAP and has role-based-administration built in.  And since Unisphere launches from any Clariion Storage processor or Celerra Control Station, there’s no single point of failure for storage management either.

So what do you think customers want?  If you are a customer, what do YOU want?

NetApp and EMC: Startup and First Impressions

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In the last post, I talked about a project I am involved in right now to deploy NetApp storage alongside EMC for SAN and NAS.  Today, I’m going to talk about my first impressions of the NetApp during deployment and initial configuration.

First Impressions

I’m going to be pretty blunt — I have been working with EMC hardware and software for a while now, and I’m generally happy with the usability of their GUIs.  Over that time, I’ve used several major revisions of Navisphere Manager and Celerra Manager, and even more minor revisions, and I’ve never actually found a UI bug.  To be clear, EMC, IBM, NetApp, HDS, and every other vendor have bugs in their software, and they all do what they can to find and fix them quickly, but I just haven’t personally seen one in the EMC UIs despite using every feature offered by those systems. (I have come across bugs in the firmware)

Contrast that with the first day using the new NetApp, running the latest 7.3.1.1L1 code, where we discovered a UI problem in the first 10 minutes.  When attempting to add disks to an aggregate in FilerView, we could not select FC disk to add.  We could, however, add SATA disk to the FC aggregate.  The only way to get around the issue was to use the CLI via SSH.  As I mentioned in my previous post, our NetApp is actually an IBM nSeries, and IBM claims they perform additional QC before their customers get new NetApp code.

Shortly after that, we found a second UI issue in FilerView.  When creating a new Initiator group, FilerView populates the initiator list with the WWNs that have logged in to it.  Auto-populating is nice but the problem is that FilerView was incorrectly parsing the WWN of the server HBAs and populating the list with NodeWWNs rather than PortWWNs.  We spent several hours trying to figure out why the ESX servers didn’t see any LUNs before we realized that the WWNs in the Initiator group were incorrect.  Editing the 2nd digit on each one fixed the problem.

I find it interesting that these issues, which seemed easy to discover, made it through the QC process of two organizations.  ONTap 7.3.2RC1 is available now, but I don’t know if these issues were addressed.

Manageability

As far as FilerView goes, it is generally easy to use once you know how NetApp systems are provisioned.  The biggest drawback in an HA-Filer setup is the fact you have to open FilerView separately for each Filer and configure each one as a separate storage system.  Two HA-Filer pairs? Four FilerView windows.  If you include the initial launch page that comes up before you get to the actual FilerView window, you double the number of browser windows open to manage your systems.  NetApp likes to mention that they have unified management for NAS and SAN where EMC has two separate platforms, each with their own management tools. EMC treats the two storage processors (SPs) in a Clariion in a much more unified manner, and provisioning is done against the entire Clariion, not per SP.  Further, Navisphere can manage many Clariions in the same UI.  Celerra Manager acts similarly for EMC NAS.  Six of one, half a dozen of the other some say, except that I find that I generally provision NAS storage and SAN storage at different times, and I’d rather have all of the controllers/filers in the same window than NAS and SAN in the same window.  Just my preference.

I should mention, NetApp recently released System Manager 1.0 as a free download.  This new admin tool does present all of the controllers in one view and may end up being a much better tool than FilerView.  For now, it’s missing too many features to be used 100% of the time and it’s Windows only since it’s based on MMC.  Which brings me to my other problem with managing the NetApp.  Neither FilerView nor System Manager can actually do everything you might need to do, and that means you end up in the CLI, FREQUENTLY.  I’m comfortable with CLIs and they are extremely powerful for troubleshooting problems, and especially for scripting batch changes, but I don’t like to be forced into the CLI for general administration.  GUI based management helps prevent possibly crippling typos and can make visualizing your environment easier.  During deployment, we kept going back and forth between FilerView and CLI to configure different things.  Further, since we were using MultiStore (vFilers) for CIFS shares and disaster recovery, we were stuck in the CLI almost entirely because System Manager can’t even see vFilers, and FilerView can only create them and attach volumes.

Had I not been managing Celerra and Clariion for so long, I probably wouldn’t have noticed the above problems.  After several years of configuring CIFS, NFS, iSCSI, Virtual DataMovers, IP Interfaces, Snapshots, Replication, and DR Failover, etc. on Celerra, as well as literally thousands of LUNs for hundreds of servers on Clariion, I don’t recall EVER being forced to use the CLI.  CelerraCLI and NaviCLI are very powerful, and I have written many scripts leveraging them, and I’ll use CLI when troubleshooting an issue.  But for every single feature I’ve ever used on the Celerra or Clarrion, I was able to completely configure from start to finish using the GUI.  Installing a Celerra from scratch even uses a GUI based installation wizard.  Comparing Clariion Storage Groups with NetApp Initiator groups and LUN maps isn’t even fair.  For MS Exchange, I mapped about 50 LUNs to the ESX cluster, which took about 30 minutes in FilerView.  On the Clariion, the same operation is done by just editing the Storage Group and checking each LUN, taking only a couple minutes for the entire process.

Now, all of the above commentary has to do with the management tools, UIs, and to some degree personal preferences, and does not have any bearing on the equipment or underlying functionality.  There are, of course, optional management tools like Operations Manager, Provisioning Manager, and Protection Manager available from NetApp, just as there is Control Center from EMC (which incidentally can monitor the NetApp) or Command Central from Symantec.  Depending on your overall needs, you may want to look at optional management tools; or, FilerView may be perfectly fine.

In the next post,  I’ll get into more specifics about how the Exchange 2007 CCR cluster turned out in this new environment, along with some notes on making CCR truly redundant.  I’ve also been working on the NAS side of the project, so I’ll also post about that some time soon.